Knowledge Centre
Expert insights, guides, and technical articles from our assessment professionals.
The Complete Guide to Motor Insurance Claims in Kenya
A road accident can be a stressful experience, but understanding the motor insurance claims process can make recovery much smoother. Whether you are a private motorist, fleet owner, or business, knowing what to do after an accident helps ensure your claim is processed efficiently and fairly.
How Third-Party Motor Claims Are Assessed
Understanding the process from accident scene to final settlement — what assessors look for and how liability is determined in third-party motor claims.
Boda Boda Accident Assessment Explained
What happens when a motorcycle is involved in an accident — the unique challenges and how our specialists handle boda boda claims across Kenya.
Common Reasons Claims Are Rejected
Avoid these common pitfalls to ensure your insurance claim succeeds. Expert insights from our assessment team on why claims fail.
Understanding Vehicle Write-Off Decisions
When is a vehicle declared a total loss? How assessors determine whether to repair or write off a damaged vehicle.
How Vehicle Valuations Are Determined
The methodology behind independent vehicle valuations — what factors affect your vehicle's market value and how assessors arrive at a figure.
Fire Damage Assessment Basics
How property fire damage is assessed — from cause and origin investigation to reinstatement cost estimation.
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